RETURNS & EXCHANGES
We want you to love your Solsea pieces 🤍
If something isn’t quite right, we’re here to help.
How to Lodge a Return
To request a return, simply:
- Log in to your customer account using your email
- Select the order and item(s) you wish to return
- Submit your return request
Once your request has been reviewed, you’ll receive an email with return instructions.
Returns
We offer returns for full refund or store credit (excluding shipping costs) on all full-priced items, including swimwear. To be eligible for a return, your order must meet the following criteria:
- Return must be initiated within 21 days of receiving your order
- Items must be unworn, unwashed, and in original condition
- All items must have original tags attached
- Sanitary liners must remain intact on all swimwear
- All swimwear must be returned with complimentary bikini bag
For hygiene reasons, any items returned that do not meet these conditions will not be accepted.
Please note:
Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.
Exchanges (New Zealand Only)
We offer exchanges for New Zealand customers.
If you would like to exchange your item for a different size or style, please submit a return request within 21 days of receiving your order.
Once your return is approved and received, we will process your exchange (subject to stock availability). If your requested item is unavailable, a store credit or refund will be issued.
International Orders
We do not offer exchanges on international orders. If you would like a different size or style, please return your item for a refund and place a new order.
Sale Items
All sale and promotional items are final sale.
We do not accept returns or exchanges on any sale items.
BLACK FRIDAY - All Black Friday sales are final. No returns or exchanges.
ONLINE WAREHOUSE SALE - All sales are final. No returns or exchanges.
Processing Your Return
Once your return is received and inspected, it will be processed within 1–3 business days.
If approved, your refund will be issued back to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
